Tel: 01625 464 038

Price Waterhouse Cooper

Qlikview - IQ WinnershTo reduce the background noise in the call centre PWC requested sound masking. By raising the natural background sound levels to a comfortable 42 dB(A) the call centre staff can concentrate on their calls without distraction but more importantly the clients they call get a more personal service without the feeling of talking to a call centre.

The Lencore Spectra iNet system was designed with four zones to cater for different levels of activity through the day as staff work in shifts.

The system is connected to the PWC network such that minor adjustments of levels can be made locally via any internet browser.